The Service Strategy stage describes the guidelines and objectives for the management of IT services that are aligned with the organization’s business objectives. These IT service strategies belong to the first stage of the ITIL Lifecycle of service management. However, the business objectives of an IT service provider organization should be supported by IT strategies. They should be the heartbeat of the organization. The business objectives and strategies of the organization should be aligned with the long-term vision of the service provider organization. In order to have better service management in a service provider organization, you need to have a consistent service strategy. As mentioned previously, the Service Strategy stage is the core of the ITIL lifecycle for services. The first stage of the ITIL lifecycle is Service Strategy. #1 ITIL lifecycle stage: Service Strategy. Service management should strive to improve their service processes from the Service Strategy stage right through to the Service Operation stage. This means that continual improvement should be done throughout the service lifecycle, not just after the Service Operation stage. The Continual Service Improvement stage envelopes all the other stages in the ITIL Lifecycle model. The stages: Service Design, Service Transition, and Service operation forms a logical flow to take a service from an idea into an implemented service that customers can use.Īll of these are linked to the Service Strategy stage as any decisions that are made in these three stages must be aligned with the strategic objectives of the service. As can be seen from the figure, Service Strategy lies at the core of the ITIL lifecycle. The ITIL Lifecycle for services includes Service Strategy, Service Design, Service Transition, Service Operation, and Continual service improvement stages respectively. This figure defines the stages of the ITIL Lifecycle for services. Stages of the ITIL Lifecycle for Services We also offer a Financial Forecasting and Modeling Training course for you to improve your business decision-making!.
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